FAQs

Frequently Asked Questions 

I’m local, do I have to place an online order?

If BN Love is vending at an event, no you don't have to place an order online. Please come and see us! Otherwise, place your order online and your product(s) will be shipped to you.

When will I receive my order?

Refer to our Shipping Policy, located at the bottom on our site

Why is my lip balm grainy and bumpy?

Your lip balm is not defective. What you may see is in fact called, Crystallization. This process tends to happen when using shea, cocoa, and/or mango butter in products. Crystallization is the process of the butters cooling at different temperatures.

As you keep your lip balm in your possession you may experience melting due to where you leave your balm. The melting and cooling can contribute to the Crystallization, however once completely cooled after melting any grainy appearance or texture should disappear. 

When put on your lips, your lip balm will still be moisturizing. 

My lip balm has melted, what should I do? 

This will occur, like most products. If your lip balm melts, simply place your lip balm in the refrigerator until it solidifies and your lip balm is good as new! 

Do you accept bulk lip balm orders for gifts, an event, etc.?

Yes, we do! We provide bulk orders in quantities of 25, 50, or 100 balms with our labeling. Send us an email at bnlovees@gmail.com stating the quantity you would like to order. In addition, indicate which flavors you'd like if you have a preference, if not say "random selection". After receiving this email, we will send you an invoice for your order. 

What are the ingredients in your lip balm? 

All lip balms have Shea and/or Cocoa Butter, Coconut oil, Almond oil, Jojoba oil, Flavor oil or Essential oil. Lip Balms may contain Vitamin E oil and colorant. If you have any questions about our ingredients please send us an email at bnlovees@gmail.com.